Refund & Return Policy

At Fast.gives, operated by Egbert Reuben Ventures LLC, your satisfaction is our foremost priority. We are committed to delivering products of the highest quality, fulfilled directly from our United States warehouse facilities to ensure rapid delivery and reliable service.

We understand that, on occasion, a product may not meet your expectations or may arrive in unsatisfactory condition. In such circumstances, we are pleased to offer a clear, straightforward return and refund process, as detailed in this Policy.

By completing a purchase on Fast.gives, you acknowledge and agree to the terms set forth in this Refund & Return Policy. We encourage you to review this document in full prior to making a purchase.

We accept returns on the vast majority of items sold through Fast.gives, provided all applicable conditions outlined in this Policy are satisfied. The following circumstances are covered under our return programme:

• ✓ The item received is materially different from its description or product listing.
• ✓ The item arrived in a damaged or defective state.
• ✓ The wrong item or incorrect size/variant was delivered.
• ✓ The item is unwanted, provided it remains unused and in its original, resalable condition.
• ✗ Items that have been used, worn, washed, or altered in any manner.
• ✗ Items returned after the 7-day return window has elapsed.
• ✗ Items explicitly designated as final sale or non-returnable at the time of purchase.

All return requests must be submitted within thirty (30) calendar days of the confirmed delivery date as recorded by the carrier. The delivery date is determined by the tracking information provided at the time of shipment.

Requests received after this 7-day window has expired will be unable to be honoured, regardless of the reason for return. We therefore strongly encourage customers to inspect all items promptly upon receipt and to contact our support team without delay should any issue be identified.

To qualify for a return and refund, all items must be returned in the following condition:

• ✓
  Unused & Unaltered: Items must be in their original, unused condition. They must not have been worn, used, washed, assembled, or modified in any way.
• ✓
  Original Packaging: Items must be returned in their original packaging, including all boxes, bags, tags, labels, and protective materials.
• ✓
  All Accessories Included: All components, accessories, manuals, warranty cards, and any other items originally included must be returned together.
• ✓
  Undamaged by Customer: Items must not have sustained damage due to misuse, negligence, or improper handling by the customer after receipt.
• ✗
  Not Accepted: Items showing signs of use, missing tags or packaging, or with original seals broken (where applicable) will be refused and returned to the sender at their expense.

For items that arrive damaged or defective, please retain all original packaging and document the damage with photographs before initiating your return request. This documentation is required to process your claim efficiently.

To ensure a smooth and efficient return experience, please follow the steps below. Do not ship any item back before receiving written authorisation and a designated return address from our team.

All products sold on Fast.gives are stocked and fulfilled from our United States warehouse facilities, enabling fast domestic delivery. Returns must be shipped back to a designated US address, which will be provided to you upon approval of your return request.

Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective). In such cases, we will provide a prepaid return shipping label or reimburse reasonable shipping costs upon receipt of the item.

We strongly recommend shipping all returns via a trackable carrier (such as USPS, UPS, or FedEx) and retaining your tracking number until the refund has been confirmed. Fast.gives cannot be held responsible for returns that are lost or damaged in transit.

This is our registered business address only. Return packages must be directed to the designated warehouse address provided in your Return Authorisation.

Upon receipt of your returned item, our team will conduct a quality inspection to confirm that the item meets the conditions set out in this Policy. This inspection is typically completed within 2–3 business days of receiving the return.

All refunds are processed exclusively to the original payment method used at the time of purchase. We process all transactions and refunds securely through Stripe, a globally trusted and PCI-compliant payment platform.

Please note that while we issue refunds promptly upon approval, the time taken for funds to appear in your account may vary depending on your bank or card issuer. Typically, refunds are visible within 5–10 business days from the date of processing. Fast.gives is not responsible for any delays imposed by your financial institution.

Certain categories of items are not eligible for return or refund. These include, but may not be limited to:

• ✗ Items explicitly marked as "Final Sale" or "Non-Returnable" on the product listing page.
• ✗ Perishable goods, consumables, or hygiene-sensitive products that have been opened or unsealed.
• ✗ Personalised, customised, or made-to-order items.
• ✗ Digital products, gift cards, or store credit.
• ✗ Items that have been used, assembled, installed, or damaged after delivery.
• ✗ Items returned beyond the 7-day return window, without prior authorisation.

If you are uncertain whether a specific product is eligible for return, please contact our customer support team prior to placing your order.

Our dedicated customer support team is available to assist you with any queries relating to returns, refunds, or your order. Please do not hesitate to reach out through any of the channels below:

We are committed to resolving all return and refund enquiries in a timely, fair, and professional manner. Fast.gives reserves the right to update or amend this Policy at any time. Any changes will be reflected on this page with an updated effective date. Continued use of our website and services following such changes constitutes your acceptance of the revised Policy.