Frequently Asked
Questions

Fast.gives is owned and operated by Best Of Indian Products, a company registered and headquartered in India. We are fully transparent about our ownership.

Although our company is based in India, all products are stocked and fulfilled from US-based third-party partner warehouses. Your order ships domestically within the United States — no international delays, no customs complications. Our mission is to deliver a seamless shopping experience with an emphasis on speed, quality, and exceptional customer care for US customers. Read our full story →

All products sold on Fast.gives are stocked and fulfilled from US-based third-party partner warehouse facilities. We operate a domestic US fulfilment model, meaning your order does not pass through international logistics chains or overseas shipping routes.

This approach allows us to offer reliable 4–8 business day delivery timelines and maintain strong quality control over every product before it reaches you.

Fast.gives offers a curated selection across four primary categories:

• Home, Garden & Furniture: Household goods, décor, and everyday essentials.
• Consumer Electronics: Gadgets, devices, and accessories.
• Beauty & Personal Care: Skincare, grooming, and wellness products.
• Clothing, Jewelry & Watches: Fashion and lifestyle accessories.

Every product is individually reviewed against our quality criteria before being listed on the site.

At this time, Fast.gives ships within the United States only. We do not offer international shipping. Our service area covers all 50 US states, though customers in Alaska, Hawaii, US territories, and military addresses (APO/FPO/DPO) should contact us before placing an order to confirm availability and delivery timelines.

Absolutely. Here's why you can shop with confidence:

• Fully transparent ownership — Best Of Indian Products, Punjab, India. No hidden identity.
• All orders fulfilled from US-based partner warehouses — domestic shipping, no customs risk.
• Payments secured by Stripe (PCI DSS Level 1) — we never store your card details.
• Featured in YourStory, India's leading startup publication.
• 30-day no-questions-asked returns policy.
• Real phone and email support — Mon–Fri, 9 AM–5 PM EST.

Ordering is simple — four steps:

• Browse — Explore our catalogue across all categories.
• Select — Add items to your cart.
• Checkout — Enter your US delivery address and payment details via our secure Stripe checkout.
• Done — You'll receive an order confirmation email immediately, and a tracking email once your order is despatched from our US warehouse.

Yes. Once payment is confirmed, you will receive an automated order confirmation email immediately with your order summary and billing details. A separate shipping confirmation email with your tracking number will follow once your order is despatched from our US partner warehouse — typically within 1 business day.

If you need to modify or cancel your order, please contact our support team as soon as possible — ideally within 12 hours of placing the order. We will make every effort to accommodate changes before the order is processed and despatched from our US warehouse. Once an order has been picked and handed to the carrier, modifications may no longer be possible, and you would need to use our standard returns process instead.

If you notice an error in your shipping address after placing your order, contact us immediately. We will do our best to amend the address before despatch from our US warehouse, though this cannot be guaranteed once fulfilment has begun. It is the customer's responsibility to provide a complete and accurate delivery address at checkout — Fast.gives cannot be held liable for failed deliveries due to incorrect address information.

Every product listed on Fast.gives undergoes a careful selection process. Our team individually reviews each item against quality standards before it is added to the catalogue. Products are sourced from reputable suppliers and stocked within the US via our partner warehouses, allowing quality control to be maintained close to the point of despatch.

We make every effort to ensure product images and descriptions are accurate and representative. Product images are for illustrative purposes and may vary slightly from the exact item received due to photography or screen calibration differences.

If a received item significantly differs from its listing, please contact us and we will resolve the matter promptly under our returns policy. View our Returns Policy →

Our total estimated delivery window is 4–8 business days for most US addresses:

Deliveries to Alaska, Hawaii, and US territories may take longer. Business days are Monday–Friday, excluding US federal public holidays.

Orders are typically processed and despatched within 1 business day of payment confirmation. Our processing cut-off is 12:00 PM Eastern Standard Time (EST).

• Orders placed before 12 PM EST on a business day are usually despatched the same day.
• Orders placed after 12 PM EST, or on weekends/public holidays, are processed on the next available business day.

During peak periods (e.g. Black Friday, holiday season), handling may extend by 1–2 additional business days.

We partner with nationally recognised US carriers through our US partner warehouses:

• USPS — Nationwide availability, including PO boxes and remote areas.
• UPS — Reliable for standard and expedited deliveries.
• FedEx — Standard and express shipments to most US destinations.
• Regional carriers — Occasionally used for specific areas or shipment types.

The carrier assigned depends on your destination, package size, and chosen delivery method.

All shipments are fully tracked. Once despatched, you'll receive a shipping confirmation email with your unique tracking number and a direct link to the carrier's tracking portal. Tracking may take up to 24 hours to activate after you receive your despatch email. If there's no movement after 48 hours, please contact our support team.

Shipping charges are calculated dynamically at checkout based on your delivery address, order weight/dimensions, and chosen shipping method. All charges are in USD and displayed clearly before you finalise your purchase — you will never be charged a hidden shipping fee. Free shipping may be available on qualifying orders and is indicated on the product or cart page.

If you are in a limited-service region, please contact us before ordering to confirm availability.

Delayed: Delivery timelines are estimates. Delays can occur during peak periods, adverse weather, carrier disruptions, or for remote locations. If your order is significantly overdue, contact us with your order number and we'll investigate with the carrier.

Lost in transit: If tracking has not updated for 5+ business days or your package is significantly overdue, report it within 7 days of the expected delivery date. We'll initiate a carrier investigation and offer a replacement or full refund upon confirmation.

Damaged on arrival: Photograph the outer packaging and damaged item(s) immediately and contact us within 48 hours. We'll arrange a replacement or full refund.

Fast.gives offers a hassle-free return policy. If you are not satisfied with your purchase, you may return the product within 30 calendar days of the delivery date, provided the item is unused and in its original condition and packaging.

To initiate a return, contact our support team via fast.gives/contact or call +1 (302) 520-5123 with your order number and reason for return. View full Return Policy →

Refunds are issued when:

• A returned item is received at our US warehouse in accordance with our return policy.
• A package is confirmed lost in transit.
• An item arrives damaged or materially different from its listing.

To request a refund, contact us with your order number and the reason. All refunds are processed to your original payment method via Stripe within 5–10 business days of resolution.

Once your return is received and inspected at our US partner warehouse (typically 2–3 business days), the refund is processed via Stripe. Refunds typically appear in your account within 5–10 business days from the date of processing, depending on your bank or card issuer. You will receive an email confirmation once the refund has been issued.

The following items are not eligible for return:

• Items marked "Final Sale" or "Non-Returnable" on the product listing
• Perishable goods, consumables, or hygiene items that have been opened
• Personalised or made-to-order items
• Digital products or gift cards
• Items that have been used, assembled, or damaged after delivery
• Items returned after the 30-day window without prior authorisation

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, plus any other payment methods available through Stripe at checkout. All payments are processed in US Dollars (USD).

Absolutely. All payments are processed by Stripe, Inc., a PCI DSS Level 1 certified payment processor — the highest level of payment security available. Your card details are transmitted directly and securely to Stripe and are never stored on our servers. Every transaction is protected by 256-bit SSL encryption.

Yes. All prices on Fast.gives are displayed and charged in United States Dollars (USD). If your card is issued in a different currency, your bank or card issuer will apply their standard exchange rate.

Payment declines can occur for a variety of reasons, including: incorrect card details entered at checkout; billing address mismatch; insufficient funds; your bank blocking an unfamiliar transaction; or a temporary issue with Stripe. We recommend verifying your details and contacting your bank if the issue persists. You can also try a different card. If you continue to experience problems, contact our support team.

• Live Chat: Via the chat widget on the website — fastest response.
• Email: [email protected] — reply within 1 business day.
• Phone: +1 (302) 520-5123 — Mon–Fri, 9 AM–5 PM EST.
• Contact Form: fast.gives/contact

Please have your order number ready for the fastest resolution.

Our team is available Monday to Friday, 9:00 AM – 5:00 PM Eastern Standard Time (EST). Enquiries received outside these hours will be responded to on the next available business day, typically within 24 hours.

Our customer support team is managed by Best Of Indian Products, which is headquartered in Punjab, India. Support is provided remotely to all US customers via email, phone, and live chat. Response times and service quality are maintained to the same standard regardless of location. All operational matters relating to orders — despatch, returns, replacements — are handled through our US-based partner warehouses.

We take every complaint seriously. If your issue has not been resolved to your satisfaction, please email [email protected] with "Escalation" in the subject line, along with your order number and a summary of the issue. A senior member of our team will review and respond within 2 business days. Our goal is to fully resolve every complaint fairly and promptly.