Frequently Asked
Questions

Fast.gives is a US-based e-commerce retailer specialising in home goods, electronics, beauty products, and fashion items. The platform is operated by Egbert Reuben Ventures LLC, a registered US business whose official address is:

16192 Coastal Highway, Lewes, Delaware 19958, United States

Our mission is to deliver a seamless online shopping experience with an emphasis on speed, product quality, and exceptional customer service for customers across the United States.

All products sold on Fast.gives are stocked and fulfilled from warehouse facilities located within the United States. We operate a domestic fulfilment model, which means your order does not pass through international logistics chains or third-party drop-shippers.

This approach allows us to offer reliable, fast delivery times and maintain rigorous quality control over every product before it ships to you.

Fast.gives offers a curated selection of products across four primary categories:

• Home: Household goods, décor, and everyday essentials.
• Electronics: Consumer electronics and accessories.
• Beauty: Personal care and beauty products.
• Fashion: Clothing, accessories, and style essentials.

Each product is individually reviewed to ensure it meets our quality standards before being listed on the site.

At this time, Fast.gives ships within the United States only. We do not offer international shipping. Our service area covers all 50 US states, though customers in Alaska, Hawaii, US territories, and military addresses (APO/FPO/DPO) should contact us before placing an order to confirm availability and delivery timelines.

Our ordering process is designed to be simple and intuitive in four steps:

1. Browse — Explore our product catalogue across all categories.
2. Select — Choose the items that suit you and add them to your cart.
3. Checkout — Enter your delivery address and payment details through our secure checkout.
4. Delivery — Sit back while we handle the rest. You'll receive a confirmation email and later a tracking number once your order despatches.

Yes. Once your payment has been successfully confirmed, you will receive an automated order confirmation email immediately. This email will contain your order summary, item details, and billing information.

A separate shipping confirmation email containing your tracking number and carrier details will be sent once your order has been picked, packed, and despatched from our warehouse — typically within 1 business day.

If you need to modify or cancel your order, please contact our customer support team as soon as possible via our contact form at fast.gives/contact or by calling 978-048-9911.

We will make every effort to accommodate changes before your order is processed and despatched. Once an order has been picked and handed to the carrier, modifications or cancellations may no longer be possible, and you would need to follow our standard returns process instead.

If you notice an error in your shipping address after placing your order, contact us immediately at fast.gives/contact. We will do our best to amend the address before despatch, though this cannot be guaranteed once order processing has begun.

Please note that it is the customer's responsibility to provide a complete and accurate delivery address at checkout. Fast.gives cannot be held liable for failed or delayed deliveries resulting from incorrect address information.

Every product listed on Fast.gives undergoes a careful selection process. Our team individually reviews each item to verify it meets our quality standards before it is added to the catalogue. Products are sourced from reputable suppliers and stocked domestically, allowing us to inspect inventory and maintain control over the fulfilment process.

We make every effort to ensure that product images and descriptions on Fast.gives are accurate and representative of the items you will receive. If you have specific questions about a product before purchasing, our customer support team is available to assist.

In the event a received item significantly differs from its listing, please contact us and we will resolve the matter promptly under our returns policy.

Our total estimated delivery window is 4–8 business days for most US addresses, broken down as follows:

Deliveries to Alaska, Hawaii, and US territories may take longer. Business days are Monday–Friday, excluding US federal public holidays.

Orders are typically processed and despatched within 1 business day of payment confirmation. Our processing cut-off time is 12:00 PM Eastern Standard Time (EST).

• Orders placed before 12:00 PM EST on a business day are usually despatched the same day.
• Orders placed after 12:00 PM EST, or on weekends and public holidays, will be processed on the next available business day.

During peak periods (e.g., Black Friday, holiday season), handling times may be extended by 1–2 additional business days. Any known delays will be communicated via our website and in order emails.

We partner with several nationally recognised US carriers to ensure reliable, tracked delivery:

• USPS — Widely available nationwide, including PO boxes and remote areas.
• UPS — Reliable for standard and expedited domestic deliveries.
• FedEx — Available for standard and express shipments to most US destinations.
• Regional carriers — Occasionally used for specific geographic areas or shipment types.

The carrier assigned to your order is determined based on your destination, package size, and chosen delivery method.

All shipments are fully tracked. Once your order has been despatched, you will receive a shipping confirmation email containing your unique tracking number and a direct link to the carrier's tracking portal.

Please note that tracking information may take up to 24 hours to become active in the carrier's system after you receive your despatch email. If your tracking link shows no movement after 48 hours, please contact our support team.

Shipping charges are calculated dynamically at checkout based on your delivery address, the total weight and dimensions of your order, and the shipping method you select. All charges are presented in USD and are inclusive of any handling fees.

The exact cost will always be clearly displayed on the checkout page before you finalise your purchase. You will never be charged a shipping fee that has not been explicitly presented and confirmed during checkout. Free shipping may be available on qualifying orders — this will be indicated on the product or cart page.

If you are in a limited-service region, we strongly recommend contacting our support team before placing your order to confirm availability and obtain an accurate delivery estimate.

Delivery timelines are estimates and not guaranteed. Delays can occur due to:

• Peak seasonal demand (holidays, promotional events)
• Adverse weather conditions or natural disasters
• Carrier service disruptions or strikes
• Incorrect or incomplete delivery addresses
• Remote delivery locations with limited carrier access
• US federal public holidays

Fast.gives is not liable for delays caused by circumstances outside our reasonable control. If your shipment is significantly overdue, please contact our customer support team with your order number and we will investigate with the carrier on your behalf.

We take lost and damaged shipments very seriously and will work promptly to resolve any such issue.

• Lost in transit: If tracking has not updated for more than 5 business days, or your package is significantly overdue, report this to us within 7 days of the expected delivery date. We will initiate a carrier investigation and, upon confirmation of loss, offer a replacement or full refund.
• Damaged on arrival: Photograph the outer packaging and damaged item(s) immediately upon receipt and contact us within 48 hours. We will arrange a replacement or issue a full refund.
• Missing items: If items appear to be missing from your package, retain all packaging and contact us immediately — do not discard any packaging before the issue is resolved.

If a package is returned to our warehouse due to an undeliverable address or failed delivery attempts, we will contact you to arrange reshipment. Please note that additional shipping charges will apply for reshipment in these cases.

Packages refused by the recipient at the point of delivery will be treated as a return and processed under our Refund & Return Policy.

Fast.gives offers a hassle-free return policy. If you are not satisfied with your purchase for any reason, you may return the product within 30 days of the delivery date.

To initiate a return, please contact our customer support team via the contact form at fast.gives/contact or by calling 978-048-9911 with your order number and reason for return.

Refunds are issued in the following scenarios:

• A returned item is received back at our warehouse in accordance with our return policy.
• A package is confirmed lost in transit.
• An item arrives damaged or significantly different from its description.

To begin the process, contact our support team with your order number, a description of the issue, and (where applicable) photographic evidence. Our team will review your case and provide resolution details.

Fast.gives operates a strong Buyer Protection policy designed to keep all transactions safe. This means you can shop with confidence knowing that:

• Your payment details are protected by industry-standard encryption.
• You are entitled to a replacement or refund for lost or damaged shipments.
• Our returns process is straightforward with no unnecessary hurdles.
• Our customer service team is dedicated to resolving any disputes promptly.

Yes. Fast.gives utilises industry-standard encryption technology to ensure that your payment details are fully protected throughout the checkout process. We employ a secure checkout environment so that sensitive financial information is never exposed or stored insecurely.

You can shop with confidence knowing that every transaction on Fast.gives is processed through a secure, encrypted connection.

All prices and charges on Fast.gives are denominated in United States Dollars (USD). This applies to product prices, shipping charges, and any other fees displayed during the checkout process.

No. Fast.gives is committed to full transparency. All applicable costs — including product price, shipping charges, and any handling fees — are clearly itemised and displayed on the checkout page before you finalise your purchase. You will never be charged any amount that has not been explicitly presented and agreed to during checkout.

This policy is fully compliant with Google Merchant Centre requirements and applicable US consumer protection standards.

You can reach our dedicated customer support team through the following channels:

• Phone: 978-048-9911
• Contact Form: fast.gives/contact
• Email: contact@fast.gives

When contacting us, please have your order number available for the fastest resolution.

Our customer support team is available during the following hours:

Monday to Friday: 9:00 AM – 5:00 PM Eastern Standard Time (EST)

Enquiries submitted outside of these hours, including on weekends and US federal public holidays, will be responded to on the next available business day. We aim to respond to all enquiries within 1–2 business days.

Our standard response time is within 1–2 business days for enquiries submitted via the contact form. For urgent matters, we recommend calling our support line at 978-048-9911 during business hours for a faster response.

You can subscribe to the Fast.gives newsletter by entering your email address in the newsletter sign-up box on our website. Subscribers receive advance notice of upcoming promotions, exclusive offers, and new product arrivals.